Service NSW Work Permit Application

Service NSW Work Permit Application

Service NSW work permit is an NSW Government executive agency that joined the Department of Customer Service on 1 July 2019. They deliver world-class one-stop-shop services for customers, businesses, and their partner agencies. 

At Service NSW, a positive customer experience is their highest priority. They draw on the best in service delivery from the public and private sectors to provide leading customer experiences. 

Service NSW is passionate about building a culture where reward and recognition are at the heart of their team environment. They pride themselves on creating opportunities for people to contribute ideas, drive change and grow their careers. 

They are a ‘Network Leader’ through the provision of the MyServiceNSW Account and as the single front door for government services. They lead ‘Service Delivery and Reform’ through their Service NSW omnichannel and Service NSW for Business. 

Service NSW Work Permit channels

Service NSW offers a broad range of NSW Government services and transactions through:

  • An easy-to-use, accessible, customer friendly website
  • Service centres with extended opening hours
  • A telephone service answered by Service NSW staff.

NSW Services offered

Currently, Service NSW provides more than 1200 transactions relating to:

  • Fair Trading
  • SafeWork NSW
  • Births, Deaths and Marriages
  • Housing NSW
  • Office of State Revenue
  • Ageing, Disability and Home Care
  • Office of Environment and Heritage
  • Department of Primary Industries
  • Transport for NSW
  • Liquor and Gaming NSW
  • NSW Trustee & Guardian
  • Department of Education
  • NSW National Parks and Wildlife Service
  • NSW Police.

More services are regularly being added to build Service NSW into a complete, one-stop government service delivery model. Information on the current structure and functions of Service NSW is also publicly available in their Annual Reports.  

How to Apply for Service NSW Work Permit

Service NSW Work Permit Application

To issue a work permit, employers will need a name, ABN, company address, and trading name the name, address and date of birth of the employee the employee’s expected hours, dates and duration of the work required, the employee’s location of work to meet all eligibility criteria, including that the business is a permitted activity to meet all relevant legal obligations to have a COVIDSafe Plan in place in relation to any work premises to authorize a person or people to issue the work permit and provide their contact details on the permit.

How to Apply for Work Permit NSW

The same measure was in place last year during the state’s Stage 4 lockdown.

Penalties of up to $21,808 for individuals and $109,044 for businesses will apply to employers who issue work permits to employees who do not meet the requirements of the work permit scheme.

There are also on-the-spot fines of up to $1817 for those who do not carry their permit with them.

Register for Service NSW Work Permit

What is required from employers?

  • Name, ABN, company address and trading name
  • The name and date of birth of the employee
  • The employee’s regular hours and place of work
  • To meet all eligibility criteria, including that the business is a permitted activity
  • To meet all relevant legal obligations
  • To have a COVID-19 safe plan in place
  • To authorise a person or people to issue the worker permit.

How to get a Permit from service NSW

To apply, employers must fill out the template from the government website and have it signed by an authorized person (ie. The CEO, an HR manager, an operations manager

How to get work permit from service NSW

Each employee required on-site must receive an individual work permit with the required details, How to issue a work permit, and a Permit for work in an area of concern.

How to get permit from Service NSW

Workplaces in Victoria must not permit workers to undertake work at the workplace unless it is an authorized provider or service, or workers are authorized (visit this page to see a list of authorized providers and workers)

NSW Work Permit Application Form

Download the service NSW permit to work

Authorized Provider and Authorised Worker Permit(DOCX)

Authorized Provider and Authorised Worker Permit(PDF)

Service NSW Work permit For employees attending work premises, employers can issue a work permit to their employee if:

  • the organisation is on the list of Authorised providers and authorised workers list
  • the employee is working in an approved category for on-site work, and
  • the employee cannot work from home.
    • In rare circumstances an employee does not need a worker permit. This includes:
  • if an employee is at risk at home, such as at risk of family violence
  • law enforcement, emergency services or health care workers who carry employer-issued photographic identification, which clearly identifies the employer. The list of these exceptions is below.

How to issue a worker permit

Each employee required to be on-site must receive an individual work permit with the required details.

Employers must:

  1. Download the Authorised Worker Permit and fill it out.
    • Employers must use this template for all worker permits issued under this scheme.
  2. Sign the worker permit. You can print and sign or sign it electronically.
    • Businesses must get an authorised person to sign the worker permit. This person could be the CEO, a HR manager, or an operations manager.
    • They must be accountable for the details they provide.
    • They may be contacted by Victoria Police or other enforcement agencies to confirm the details.
  3. Ask the employee to sign the worker permit. They can print and sign or sign electronically.
    • You can email or text the worker permit to your employee.
    • An employee may travel to work without a worker permit once to get their first permit.

How the public can participate in what they do

Service NSW welcomes input and feedback from members of the public, community organizations, and other government agencies, regarding their services. This feedback helps inform their policies and publications. Should you wish to provide feedback, please call 13 77 88 or email

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